FREQUENTLY ASKED QUESTIONS

Can I get my teas shipped outside of the UK?

Of course! We ship by Royal Mail around the world, so please be patient and your teas should be with you in 10 days or faster.

How much will it cost to get the teas delivered to me?

If you live in the UK, shipping will only cost you £1.50. Elsewhere in the world the shipping costs £12.00.

How long will it take to get the teas?

If ordered before 12 noon, we will send the tea out to you on the same day. Otherwise, it will be sent the following day. In the UK, deliveries will take 3 days to arrive. Please allow 10 days for delivery if you live outside of the UK.

Can I get super-quick delivery?

Sure, just get in touch and we’ll get an express delivery organised. There will be an additional charge depending on where you’re sending the teas to.

Can I return or exchange my order?

We hope that you love your Nauteas purchase, however if for any reason you choose to return or exchange it, please send it back to us in a saleable condition within 30 days of your order. Once received, we will refund the price of the products or replace them.

I’ve got more questions!

No problem, we’ll be happy to answer any questions by email. Just get in touch and we’ll get back to you pronto.